Frequently Asked Questions

Shipping Information

Do You Ship Worldwide?

Yes, we do. Our farm to flames process ensures our marijuana products get safely delivered in most areas Worldwide. As more Countries legalize, we will expand to those areas but for now all deliveries originate from  our  Bud Spot factories in the United States & U.K, discreetly until it gets to your home.

When Will My Order Arrive?

Depends on where you are. Local orders placed before 2PM Monday-Friday arrive the same day or following business day. Other locations would take 2-3 days (national), 2-5 days (International) and some locations may take a week but this is rare. Weekend, same day, on-demand delivery is available in nearby States ONLY. New markets are will be added soon.

Is your Packaging Discreet?

We believe that the right to personal privacy is our most sacred right and we do everything we can to protect yours. Shipped orders arrive very discreet, vacuum sealed and put in a clean, professional disguised box with no shipping label. There are no markings on the box, and the courier delivering it does not know the contents.

Status Says “Completed”, but No Package.

The postal worker maybe delivered the package to a wrong mailbox or the postal worker scanned the package as “Delivered,” but it’s delivered the next business day. In some instances, a delivery scan is entered into our system before the item is delivered. Check community mail box to see if the package was left in another location, please inform us if that’s the case.

Don’t take our word for it, read what our patients are saying about us, and how medical marijuana has helped them.

Mail Order Marijuana Questionnaire

Is your Service Legal?

Yes, all of our products and doctors are California licensed, our service is in accordance with California telehealth laws, and we protect all of our client’s information with a secure offshore server.

How do I Qualify to Buy Weed Online?

If you are 18+ you can mail order marijuana, as we have an open supply lisence for worldwide supplies. So you may qualify for recreational marijuana or medical marijuana with or without a Medical Card. Meanwhile medical conditions are catered for by our MMJ Doctors, from whom you can get a medical card to buy marijuana online.

How Do I Place an Order?

How Does Payment Work?

Once you reach the payment step of your online medical marijuana evaluation, you’ll be able to make payment via Bitcoin or Wire Transfer. We use a secure payment processor that ensures every transaction details is kept private and untraceable. If neither of those work, please contact us, and we can accept payment with

How Do I Track My Order?

We work with stealth and secure couriers like UPS or RoyalMail, as such we have a tracking utility  does). Once you pay for your order, you would be provided a tracking number via email to be used on our tracking page to check the progress of your delivery.

Is there a Minimum Order Quantity?

As seen on site, the quantities labelled are the minimum amounts you can order. This is so as we cover all handling charges plus taxes, so no tax is added to your order. Hello Ganja accepts donations only for your order and our delivery. The prices you see are suggested donation amounts for services rendered.

Is there a Delivery Charge?

Delivery is absolutely FREE for orders from $500! We do however charge for Standard  and Express Delivery on all order below $500 depending on the location. Gratuity to our “men on ground” is not included, and always very much appreciated.

*Additional charges may apply if delivering outside of our coverage area. Please call us for details.

Can I get a med card without an ID?

Yes, you can still get a recommendation! It’s a common misconception that you need an I.D. We accept any form of U.S or Canadian. issued identification, along with proof of residency (a utility bill, lease agreement, etc.)

Are you hiring? How can I become part of the Hello Ganja team?

Hello Ganja accepts applications online, please contact us for more information. Submit your details corresponding to being a Driver | Customer Care | Evangelist | Promotions Helper. If our hiring manager thinks you’re a good fit, someone will be in touch.

Do you Have a Location I can Visit?

Are you trying to stalk us?? We are a delivery-only medical marijuana patient collective. Our discreet delivery service is available to purchase legal buds online, including recreational marijuana. Choosing products is as easy as shopping online. All images you see of our cannabis products are what you will receive with your order.